Managed Services Executive


April 06, 2020

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Customer Service









KPMG’s Managed Services brings together our operational excellence, subject matter expertise with leading edge tools and technology to deliver fast, efficient and high quality outcomes to meet our clients’ most critical business needs. We are now looking for high calibre individuals to join our team. A few of our key offerings are supporting financial services clients in undertaking Customer Due Diligence (CDD) and Financial Crime Reviews and Investigations. Depending on the project you are deployed to, you can be responsible for conducting review in line with client policy to fulfil CDD requirements, such as verifying the identity of its customers and performing detailed due diligence to assess potential risks, otherwise known as Anti-Money Laundering (AML) Know Your Customer (KYC). The MSS Executive may also be assigned to other engagements including investigation support. In all engagements, you will be expected to deliver against targets for productivity, quality and customer engagement, managing your own caseload and taking client feedback from approvers, Quality Control and Quality Assurance who are responsible for quality checking cases.


• Perform remediation and renewal reviews of CDD

• Support financial crime-based investigations

• Leverage multiple outreach channels to engage directly with customers of clients to obtain specific information • Respond to customer enquiries and feedbacks professionally and with a customer-centric mindset

• Understand information and documentation requirements for corporate structures and use or quote evidence reference material, if necessary

• Conduct research and obtain data, evidence and documents from related systems and the internet to get relevant information to complete the review

• Complete review timely and take prompt actions on referrals or queries in order to keep the case moving

• Manage caseload throughout end to end process in timely manner


• Diploma holder or above in any disciplines • Experience of customer service or handling customer due diligence business processes is an advantage

• Excellent customer service skills and good command on written and spoken Cantonese, Mandarin and English

• Ability to assimilate and apply detailed process instructions

• Demonstrate excellent analytical skills and problem solving, self-motivation and possess an enquiring mind

• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications

• A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure

• Ability to thrive in a challenging environment and adapt to different situations quickly


KPMG China operates in 21 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Nanjing, Qingdao, Shanghai, Shenyang, Shenzhen, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have more than 219,000 people working in member firms around the world. KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.

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